Contacts

For Info On: Vendor/Administrator Phone/Email Website
General Benefit Information OxyLink Employee
Service Center

4500 South 129th East Ave.
Tulsa, OK 74134-5801
email: oxylink@oxy.com
phone:
800-699-6903
international: 918-610-1990
hours: Mon–Fri: 8:30 am–5 pm CT
(except holidays)
oxylink.oxy.com
HEALTH
Medical Aetna Basic
Aetna HealthFund
phone: 800-334-0299
international: 817-417-2000
ext. 4154016
TDD: 800-628-3323
hours: Mon–Fri: 8 a.m–6 pm CT
(except holidays)
www.aetna.com
Anthem phone: 877-442-4686
international: 818-234-4512
hours: Mon–Fri: 8 am–11 pm CT
(except holidays)
www.anthem.com
BlueCross BlueShield of Western New York email: CustomerService@bcbswny.com
phone:
800-888-5407
hours: Mon–Fri: 8 am–7 pm CT
www.bcbswny.com
Independent Health email: memberservices@servicing.independenthealth.com
phone:
800-501-3439
TDD: 800-432-1110
hours: Mon–Fri: 8 am–8 pm CT
www.independenthealth.com
Global Emergency Services (emergency travel assistance) email:medservices@assistamerica.com
phone: 800-872-1414
international: +1 609-986-1234
reference#: 01-AA-ACA-06045
hours: 24/7
www.assistamerica.com
Prescription Drug Express Scripts phone: 800-551-7680
international: 800-497-4641
TDD: 800-759-1089
hours: 24/7 (except Thanksgiving and Christmas)
www.express-scripts.com
Dental Aetna phone: 800-334-0299
international: 817-417-2000 ext. 4154016
hours: Mon–Fri: 8 am–6 pm CT
(except holidays)
www.aetna.com
Vision VSP phone: 800-877-7195
hours: Mon–Fri: 7 am–10 pm CT
Sat: 9 am–10 pm CT
Sun: 8 am–8 pm CT
www.vsp.com/go/oxy
Aetna Vision Discount phone: 800-793-8616
hours: Mon–Sat: 7 am–10 pm CT
Sun 10 am–7 pm CT
www.aetna.com
Anthem Vision Discounts phone: 877-442-4686
hours: Mon–Fri: 8 am–11 pm CT
(except holidays)
www.anthem.com
Hearing Discounts Aetna Hearing Care Solutions phone: 866-344-7756
hours: Mon–Fri: 8 am–5 pm CT
(except holidays)
www.aetna.com
Anthem Hearing Discounts phone: 877-442-4686
hours: Mon–Fri: 8 am–11 pm CT
(except holidays)
www.anthem.com
Amplifon Hearing Health Care (formerly HearPO) Email: cases@amplifon.com
phone: 888-432-7464
hours: Mon-Fri: 8 am–5 pm CT
www.amplifonusa.com
TruHearing/VSP phone: 877-396-7194
hours: Mon–Fri: 7 am–10 pm CT
Sat: 9 am–10 pm CT
Sun: 8 am–8 pm CT
vsp.truhearing.com
Health Savings Account (HSA)

Health Care FSA
PayFlex/Aetna PayFlex
phone
: 844-PAYFLEX (844-729-3539)
international: 402-345-0666
fax: 888-238-3539
hours: Mon-Fri: 7 am–7 pm CT
Sat 9 am–2 pm CT

Aetna

phone: 800-334-0299
international: 817-417-2000
ext. 4154016
TDD: 877-703-5572
hours: Mon–Fri: 8 am–5 pm CT
(except holidays)
www.payflex.com

www.aetnanavigator.com
HEALTH SUPPORT
Best Doctors® Best Doctors  email: memberservices@bestdoctors.com
phone: 866-904-0910
international: (+1) 617-502-9300
hours: Mon–Fri: 7 am–8 pm CT
www.bestdoctors.com
Health Advocate Health Advocate phone: 866-695-8622
hours: Mon–Fri: 7 am–8 pm CT
(except holidays)
healthadvocate.com/oxy
24/7 Nurseline Aetna phone: 800-556-1555  
Anthem Blue Cross phone: 800-700-9184  
OXYHEALTH
Biometric Screenings Health Advocate phone: 866-695-8622
hours: Mon–Fri: 7 am–8 pm CT
(except holidays)
healthadvocate.com/oxy
Jiff Jiff Customer Support
email:
support@Jiff.com
​hours: Mon-Fri: 5 am–9 pm PT
website:jiff.force.com
Jiff-Health Benefits app:
Select More > Support and Feedback
app.jiff.com
FINANCIAL
401(k) Savings Plan

Retirement Plan

Supplemental Retirement Plan (SRP)

Deferred Compensation Plan (DCP)
Voya Financial Oxy Retirement Service Center
phone
: 844-OXY-401K (844-699-4015)
international: 904-791-2397
hours: Mon–Fri: 7 am–7 pm CT (excluding NYSE holidays)
oxy.voya.com
Long-Term Disability Prudential phone: 800-842-1718
hours: Mon–Fri: 8 am–8 pm ET
(except holidays)
www.prudential.com/disability
Group Universal Life (GUL) Insurance MetLife New enrollment
phone: 800-846-0124
hours: Mon–Fri: 8 am–5 pm CT
Participants
phone: 800-756-0124
hours: Mon–Fri: 7 am–7 pm CT
www.metlife.com/mybenefits
Hyatt Legal Plans
Group No: 0125577
(Must be enrolled in GUL to use services)
phone: 800-821-6400  
WORK / LIFE
Dependent Care FSA PayFlex phone: 844-PAYFLEX (844-729-3539) ​
international: 402-345-0666
fax: 888-238-3539
TDD:
877-703-5572
hours: Mon–Fri: 7 am–7 pm CT
Sat, 9 am–2 pm CT
www.payflex.com
Employee Assistance Program (EAP) Aetna Resources for Living phone: 888-238-6232
international+351-2-1454-2186
Bolivia & Columbia: +507-297-5865
email:support@worldwide assist.co.uk
hours: Available 24/7
www.mylifevalues.com
Username: myoxyeap
Password: eap
Employment Proof The Work Number phone: 800-367-5690
TDD:
800-424-0253
hours: Mon–Fri: 7 am–8 pm CT
www.theworknumber.com
Employer code: 13927
Auto & Home Insurance MetLife phone: 800-438-6388 (800-Get-Met8)
hours: Mon–Thur: 8 am–11 pm,
Fri: 8 am–10 pm, Sat: 9 am–5 pm
www.metlife.com/mybenefits
COBRA / RETIREE
COBRA Billing Unit
(Medical, Dental, Vision, Health Care FSA)
PayFlex phone: 888-678-7835
hours: Mon–Fri: 8 am–7 pm, CT (except holidays)
Payment mail address:
P.O. Box 953374
St. Louis, MO 63195-3374

Overnight Express Mail:
PayFlex Systems USA, Inc.
Re: Urgent COBRA Enrollment
10802 Farnam Dr., Suite 100
Omaha, NE 68154
www.payflex.com
Retiree Billing Unit
(Medical, Dental, Life)
PayFlex phone: 888-678-7835
hours: Mon–Fri: 8 am–7 pm, CT (except holidays)
Payment mail address:
P.O. Box 953374
St. Louis, MO 63195-3374
www.payflex.com

 

 

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